Shipping Policy

Shipping Policy

At Plantria, we take special care in packing and shipping live plants and gardening products to ensure they reach you safely. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

By placing an order on plantria.com, you agree to the terms below.

1. Shipping Locations

  • We currently ship across India only
  • International shipping is not available at this time

2. Order Processing Time

  • Orders are usually processed within 1–3 business days
  • Live plants may require additional preparation time
  • Orders placed on weekends or public holidays are processed on the next working day

3. Packaging of Live Plants

  • Live plants are packed using protective materials to reduce damage during transit
  • Pots, soil, and plant structure may be secured separately for safety
  • Despite careful packaging, plants may experience mild stress during shipping, which is natural and temporary

4. Estimated Delivery Time

  • Delivery timelines typically range from 3–7 business days, depending on location
  • Remote or non-metro areas may require additional time
  • Delivery timelines are estimates and not guaranteed

5. Courier and Delivery Partners

  • Orders are shipped through trusted third-party courier partners
  • Plantria is not responsible for delays caused by courier services, weather conditions, strikes, or unforeseen circumstances

6. Delivery Attempts and Delays

  • Courier partners usually attempt delivery multiple times
  • If delivery fails due to customer unavailability or incorrect address, re-shipping costs may apply
  • Delayed acceptance of the package may affect plant health

7. Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout
  • Charges may vary based on product type, size, weight, and delivery location

8. Damaged Packages

If you receive a damaged package:

  • Record an unboxing video before opening
  • Contact customer support within 24 hours of delivery
  • Do not discard the packaging until the issue is resolved

9. Undelivered or Returned Shipments

  • Orders returned due to incorrect address or refusal of delivery are not eligible for refunds
  • Re-shipping may require additional charges

10. Customer Responsibilities

Customers must:

  • Provide accurate delivery information
  • Ensure someone is available to receive the package
  • Open and inspect the package immediately upon delivery

11. Policy Updates

Plantria reserves the right to update this Shipping Policy at any time without prior notice.