Order & Cancellation Policy

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Order & Cancellation Policy

This policy explains how orders are placed, confirmed, and cancelled on plantria.com. By placing an order with Plantria, you agree to the terms mentioned below.

1. Order Placement

  • Orders can be placed directly through our website
  • Customers must provide accurate personal and delivery information
  • Order confirmation is sent after successful payment

2. Order Confirmation

  • An order is confirmed only after payment is successfully processed
  • Confirmation details are shared via email or registered contact details
  • Plantria reserves the right to verify orders before processing

3. Payment Methods

  • All payments are processed securely via Razorpay and PhonePe
  • We do not store payment card or banking information
  • Failed or incomplete payments will not result in order confirmation

4. Failed Transactions

If a payment fails:

  • The order will not be confirmed
  • Any deducted amount (if applicable) is subject to bank or gateway reversal timelines
  • Customers are advised to check with their bank or payment provider

5. Order Cancellation by Customer

  • Orders may be cancelled before shipping only
  • Once an order is shipped, cancellation is not allowed
  • Cancellation requests must be raised immediately after order placement

6. Order Cancellation by Plantria

Plantria reserves the right to cancel orders due to:

  • Product unavailability
  • Incorrect pricing or listing errors
  • Delivery limitations
  • Suspected fraudulent activity

In such cases, a full refund will be initiated.

7. Cancellation After Shipping

  • Orders cannot be cancelled once shipped
  • Refusal to accept delivery does not qualify for a refund
  • Shipping charges are non-refundable

8. Modifications to Orders

  • Order modifications are not guaranteed after confirmation
  • Address changes may not be possible once the order is processed
  • Customers should review all details carefully before placing an order

9. Refunds for Cancelled Orders

  • Approved refunds are processed through Razorpay and PhonePe
  • Refunds are credited to the original payment method
  • Processing time may take 5–10 business days

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and delivery information
  • Monitoring order updates and communication
  • Contacting support promptly for urgent concerns

11. Policy Updates

Plantria reserves the right to update or modify this policy at any time without prior notice