Privacy Policy
At Plantria, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit plantria.com, create an account, or make a purchase from our online plant store.
By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide a smooth and secure shopping experience. The types of information we collect include:
a) Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
b) Account Information
- Login credentials created during account registration
- Order history and saved preferences
c) Communication Information
- Details shared through contact forms
- Customer support messages
- Feedback or inquiries sent via email or website forms
d) Newsletter Information
- Email address provided for promotional emails, updates, and offers
e) Payment Information
Payments on Plantria are processed securely through Razorpay and PhonePe. We do not store your card details, bank account information, or UPI credentials on our servers.
2. How We Use Your Information
- Your information is used for the following purposes:
- To process, confirm, and deliver your orders
- To manage and maintain your user account
- To provide customer support and respond to inquiries
- To send order updates, delivery notifications, and service-related messages
- To send newsletters and promotional content (only if you opt in)
- To improve website performance, usability, and customer experience
- To comply with legal and regulatory requirements
3. Cookies and Tracking Technologies
Plantria uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Recognize returning users
- Save user preferences
- Analyze website traffic and usage patterns
- Improve site functionality and performance
You may choose to disable cookies through your browser settings. However, doing so may limit certain features of the website.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with:
- Trusted courier and logistics partners for order delivery
- Payment service providers such as Razorpay and PhonePe for transaction processing
- Technology partners who help us operate and maintain the website
- Legal or regulatory authorities when required by law
All third parties are required to handle your information responsibly and securely.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
6. User Rights and Choices
As a user, you have the right to:
- Access and update your personal information
- Request correction of inaccurate details
- Unsubscribe from marketing emails at any time
- Request account deletion, subject to legal and operational requirements
You may contact our support team to exercise any of these rights.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.
8. Children’s Privacy
Plantria does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be removed promptly.
9. Third-Party Links
Our website may contain links to external websites. Plantria is not responsible for the privacy practices or content of these third-party sites.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us through the customer support section of our website or reach out to us directly using the details below:
Name: Plantria
Phone: +91 9477747288
Email: support@plantria.com